At Trust NGO, we strive to provide the best possible service to our donors and supporters. We understand that there may be occasions when you need to request a refund or cancel a donation or sponsorship. Please read our refund and cancellation policy outlined below:

Donation Refunds:
1.1 General Donations: Trust NGO does not offer refunds for general donations made to our organization. Once a donation has been made, it is considered final and non-refundable.
1.2 Specific Campaign Donations: In the event that a specific campaign or project is canceled or significantly altered, Trust NGO will provide an option to redirect your donation to another active campaign or project. Alternatively, you may request a refund by contacting our support team within 30 days of the campaign cancellation or alteration.

Sponsorship Cancellations:
2.1 Monthly Sponsorships: Trust NGO understands that circumstances may change, and you may need to cancel your monthly sponsorship commitment. To cancel a monthly sponsorship, please contact our support team at least 30 days before your next scheduled payment. We will assist you in canceling the sponsorship and ceasing future payments.
2.2 Annual Sponsorships: If you have committed to an annual sponsorship and wish to cancel before the sponsorship period ends, please contact our support team. While refunds for annual sponsorships are generally not provided, we will consider exceptional cases on an individual basis.

Event Registration Cancellations:
3.1 Trust NGO occasionally organizes events, workshops, or conferences. If you register for an event and need to cancel your attendance, please refer to the specific event’s cancellation policy outlined during the registration process. Trust NGO will provide refunds or credit towards future events based on the terms and conditions stated for each event.

Refund Processing:
4.1 Refund Eligibility: Refunds will only be issued for donations or sponsorships that fall within the scope of our refund policy as mentioned above.
4.2 Refund Method: Trust NGO will process refunds using the original method of payment whenever possible. However, depending on the circumstances, alternative refund methods may be utilized.
4.3 Refund Timeline: Once a refund request is approved, Trust NGO will make every effort to process the refund promptly. Please allow up to 30 days for the refund to be reflected in your account.

Contact Information:
If you have any questions, concerns, or would like to request a refund or cancellation, please contact our support team using the following details:

Phone: +91 9599205616 (Monday to Friday, 9:00 am to 5:00 pm)
Please note that this refund and cancellation policy is subject to change without prior notice. We recommend reviewing this policy periodically for any updates or modifications.

Thank you for your support and understanding.